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Areas of Responsibility and Job Requirements:

The Administrative Assistant is the first point of contact for residents and guests visiting our management office and provides administrative support to the various departmental functions occurring within the management office.

Responsibilities include, but are not limited to:

• Superior organizational, interpersonal, and time-management skills, detail-oriented, efficient, multitasker, flexible, and eager to learn.
• Greet residents entering the management office professionally and courteously.
• Provide office support with all day-to-day administrative functions such as answering the phones, resolving resident issues, taking memos, generating and mailing reminder notices and waivers, managing and distributing daily correspondence
• Manage resident requests and all incoming work orders needing repairs, assign and distribute work to the appropriate maintenance staff, schedule inspections, repairs, etc. with residents
• Daily follow-up with residents and vendors to schedule and confirm repair appointments
• Create work orders based on the on-call emergency calls received after hours and on the weekend.
• Daily update, maintains and tracks, and closes out work orders as they are returned by maintenance staff
• Work with the AGM to create and track resident data information consisting of move-ins/outs, re-certifications, etc.
• Schedule recertification appointments, track income documentation, and waivers
• Monitor and manage inventory for supplies, equipment, and appliances.  Ensure that the equipment sign-in/sign-out log is up to date and accurate alert the supervisor and/or management if supplies are running low and provide a weekly list inventory to be ordered.
• Work closely with AGM on violation mitigation repairs
• Coordinate extermination services with the vendor and tenant.
• Other assignments as directed by the supervisor

Minimum Education Requirements:

High School Diploma or equivalency

 Minimum Years of Experience Required:

• 3+ years of comparable administrative work experience
• 2 years in Customer Service focused role, preferred
• 1 year in a Front Desk focused role, preferred

 Additional Knowledge, Skills, and Abilities:

• Experience with Microsoft Word, Excel,
• Proficiency in Site Compli, Happy Co. Yardi, and RentCafe, preferred
• Detail-oriented with the ability to multi-task and maintain organization in a fast-paced environment
• Bilingual in Spanish, preferred

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.
• This role frequently requires the incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; reach, picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• This role occasionally requires the incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walking, and/or moving about on foot to accomplish tasks, particularly for long distances

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Areas of Responsibility and Job Requirements:

Ensure compliance with all regulatory requirements for a mix of sites that include both Section 8 and LIHTC units.

Responsibilities include, but are not limited to:

• Completes Project Based Section 8 recertifications (and LIHTC recertifications if blended site)
• Complies with all EIV requirements (i.e. – have WASS ID, take EIV security awareness test annually, run EIV Reports, etc.)
• Prepares and send reminder notices to the residents at 120, 90, 60, and 30 days
• Commences holdover for Failure to Recertify by 2nd day of effective month
• Maintains waiting lists in accordance with HUD regulations, when applicable
• Contacts, processes, and moves in applicants, when applicable
• Prepares monthly vacancy reports, when applicable
• Prepares for tenant file reviews with investors, syndicators, and monitoring agencies audits
• Assists in response to investor, syndicator, HUD, PBCAs and monitoring agency audits
• Completes monthly, quarterly, and/or annual reporting.
• Tracks audits, reporting recertifications, etc.
• Meets with residents as needed
• Performs additional duties as assigned/needed.

Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred

Minimum Years of Experience Required:

• 3+ years’ experience in affordable housing with recertification experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required
• Section 8 or Tax Credit Certification, required
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual, Spanish is a plus.

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM.

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

• 3+ years of experience in Property Management Operational role(s) at similar scale/scope properties with a college degree -or-
• 4+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of Building Finance and PM-specific Financial Reporting
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Must have project management experience
• Must possess exemplary customer service skills
• Must display ability to complete tasks/projects on-time

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

. Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Here

Areas of Responsibility and Job Requirements:

Responsible for assisting the property manager in the oversight of building staff and maintenance operations at assigned properties.

Responsibilities include, but are not limited to:

• Assists the Property Manager (PM) with all aspects of operational procedures including the daily oversight of all maintenance personnel
• Manages HQS inspections/repairs and court-ordered repairs
• Oversees equipment repairs and status updates
• Handles general building maintenance operations
• Track, maintain, and schedule in-house resident maintenance repair requests, as well as repairs requiring external vendors
• Prepare and release vendors via work authorizations ensuring that all approvals are in place pursuant to pre-established thresholds
• Maintains frequent resident engagement which includes resident follow-up and timely responses (e.g. email, phone, etc.)
• Assists PM with all active and aged (HDP, DOB, ECB) violations including follow-up with CHA (Cohen Hochman & Allen) and updating SiteCompli
• Works alongside the PM and actively engage the Legal Team to track/monitor and cure any/all HP actions and/or litigation imposed by city agencies surrounding maintenance issues
• Supports, tracks, and assists both the site team(s) and PM on agency-specific regularly inspections (i.e. REAC, MOR, API, etc.)
• Tracks and logs vacant apartments; follow up with PM to schedule and prepare make-ready process
• Works alongside PM reviewing MOR report information, especially when explaining collections, legal/arrears, and bad debt matters
• Reviews and processes vendor invoices on Avid Exchange weekly
• Works out of regional site-office and responds to issues on behalf of PM

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC, and CPM

 Minimum Years of Experience Required:

• 2+ years of experience in Property Management Operational role(s) with a college degree -or-
• 3+ years of experience in direct APM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills, and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Experience in multifamily property management having served in administrative or APM-specific role(s)
• Must display ability to complete tasks/projects on-time
• Ability to work with people and manage administrative projects
• Must possess exemplary customer service skills

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.
• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• This role occasionally requires incumbent to stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Essential duties & responsibilities:

• Greet and acknowledge all residents and announce/sign in all guests and contractors/vendors
• Provide assistance to tenants in the building complex
• Handle general requests from community residents
• Facilities resident maintenance inquiries from residents and guests
• Assist Move in and Move out arrangements with residents
• Establish relationships with residents to tailor services to their individual needs
• Receive, sort and distribute mails and packages
• Efficiently handle large call volume inquiries from tenants/guests
• Assist with administrative duties such as light copying & fax requests and other requests as needed

Job Requirements: 

• Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests.
• Understands customer service.
• Prior experience working in a customer service industry.
• Reliable, highly organized, attention to detail, courteous, friendly, professional and amiable.
• Basic computer skills.

Communicate to management in a in timely manner

Areas of Responsibility and Job Requirements:

Oversee the maintenance department ensuring the physical condition of the property is being properly maintained. Service as an extension of Property Management.

Responsibilities include, but are not limited to:

• Responsible for maintaining, tracking and administering all maintenance related tasks working closely with the building Superintendents and property management
• Responsible for assigning work to contracted vendor and performing quality control until project is completed
• Ability to delegate tasks and responsibilities to maintenance team and Superintendent in an effective, and efficient manner
• Request, compare and bid-level vendor proposal estimates
• Source maintenance supplies and equipment for building related repair projects
• Look for best prices available
• Resolve property related emergencies as needed
• Must display the ability to multi-task extremely well and display the ability to complete tasks and projects on time.
• Track and manage projects with contractors and maintenance staff and obtain status updates
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Develops standards for the cleanliness and overall appearance of the property grounds, amenities, building exteriors, make-ready units, leasing office and other buildings and common areas
• Supports cost-cutting and expense control initiatives by completing internal repairs, when possible, reduce use of contracted services
• Document daily progress reports and maintain daily maintenance logs
• Perform weekly supply room inventory audit, ordering supplies when necessary.

 Minimum Education Requirements:

• High School Diploma or equivalency
• Technical training or other trade school or organizations preferred in: Construction, Electrical, Plumbing Carpentry, Apartment renovations, Low-pressure boilers

 Minimum Years of Experience Required:

• 7+ years of experience as a Maintenance Manager, Superintendent or Project Manager

• A minimum of 2 years’ experience managing union/non-union maintenance employees

 Additional Knowledge, Skills and Abilities:

• Proficiency in Microsoft Word and Excel is required.
• Proficiency in Yardi, Avid, Site-Compli, HappyCo.
• Working knowledge of low-pressure boilers, fire safety systems, HVAC/ Heating equipment
• Ability to follow OSHA guidelines and use safer work practices at all time
• Ability to interact with residents and handle complaints with reasonable discretion
• Knowledge in all building repair trades, purchasing procedures and work safety requirements
• Ability to keep accurate and detailed records

 Competencies/Essential Job Functions:

The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: operating machines, performs mechanical or skilled trades, (e.g., carpenter, technicians, plumbing, painters, mechanics, etc.)

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Here

Areas of Responsibility and Job Requirements:

The Leasing Agent plays an important part in the department ensuring a high level of customer service while assisting in meeting internal leasing goals. The Leasing Agent will work closely with the Leasing Manager, Director of Market Rate Leasing, and Property Management teams to provide in-depth feedback about prospects, insight on pricing, market trends, and other leasing related topics. They will be responsible for showing apartments, reviewing lease terms, collecting funds, processing deal folders, feedback for reporting, advertising apartments, and other functions that are included in the full scope of the leasing process.

Responsibilities include, but are not limited to:

• Responsible for the day-to-day leasing activities for current and upcoming availabilities
• Timely follow-up with leads, schedule and show occupied and unoccupied apartments
• Oversee applications; receive, gather required documents, process leases, prepare lease files, close deals, collect funds, provide timely introduction to Property Managers for new move-ins
• Provide feedback to Leasing Manager for weekly/monthly reporting regarding inquiries and input from prospects
• Work collaboratively with other team members to compile monthly comp reports
• Perform additional job functions as needed to assist in high performing leasing team

Minimum Education Requirements:

• High School Diploma or Equivalent

Minimum Years of Experience Required:

• 3+ years of onsite leasing experience required.

Additional Knowledge, Skills and Abilities:

• Real estate license, required
• Must have direct experience in a client-facing role
• Must have excellent communication skills
• Previous on-site leasing experience preferred
• Strong organizational skills with high attention to detail

• Proficiency in computer applications including Microsoft Office
• Proficiency with Yardi, DocuSign, and On-Site, Funnel Leasing, preferred

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (reports, etc.).

• This role frequently requires the incumbent to grasp, reach objects, climb, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands;
• This role frequently requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways
• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• The role occasionally requires the incumbent to stoop, kneel, crouch, pull, push, lift up to 20 pounds

Work Environment:

This position will be frequently subjected to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may also be frequently subject to hazards including a variety of physical conditions, as well as occasional atmospheric hazards (i.e. conditions that affect the respiratory system such as fumes, odors, dust, mists, gases, or poor ventilation).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise, atmospheric conditions.

 Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Here

Areas of Responsibility and Job Requirements:

Supervises leasing team to ensure maximum occupancy of rental units at all times.  Oversees completion of all necessary paperwork and ensures proper customer service.  Familiar with a variety of procedures and company practices.  Relies on extensive experience and judgment to plan and accomplish goals.  Leads & directs the work of others with a wide degree of creativity and latitude is expected.

Responsibilities include, but are not limited to:

• Provide guidance and leadership for the leasing team
• Provide detailed feedback about leasing during leasing calls, communicate effectively to larger group about trends.
• delegate daily and weekly tasks as needed to leasing team
• Provides administrative support by implementing systems, procedures, and policies.
• assist in closing deals as needed
• provide assistance for residents with sublet, lease assignment, or surrender agreements
• Coordinates move-ins with property managers and supers.
• Provide weekly/monthly updates
• Trains new hires.
• Work proactively to stay in front of any possible issues/problems
• Communicate effectively with multiple departments

Minimum Education Requirements:

• High School Diploma or equivalent
• Associate’s preferred

Minimum Years of Experience Required:

• 3+ years of comparable work experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office
• Proficiency with Yardi, DocuSign, and On-Site, Funnel Leasing, preferred
• Knowledge of Rent Stabilization
• Strong negotiating and customer service skills
• Ability to work in a team environment with minimal supervision
• Ability to create and manage workflows, and ability to manage and lead teams
• Real estate license preferred

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (reports, etc.).

• This role frequently requires the incumbent to grasp, reach objects, climb, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.
• This role frequently requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways
• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• The role occasionally requires the incumbent to stoop, kneel, crouch, pull, push, lift up to 20 pounds

Work Environment

This position will be frequently subjected to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may also be frequently subject to hazards including a variety of physical conditions, as well as occasional atmospheric hazards (i.e. conditions that affect the respiratory system such as fumes, odors, dust, mists, gases, or poor ventilation).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise, atmospheric conditions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

The MRRC plays a vital role in the stability of all the assets in the portfolio, utilizing strong negotiation and customer service skills.  They will be responsible for seeing through the entire lease renewal process from start to finish as well as managing associated reports from the Renewals Manager.  This role requires effective verbal and written communication skills, as there is daily correspondence with residents, leasing agents, property managers and internal corporate teams.

Responsibilities include, but are not limited to:

• Maintain high renewal rates while growing rents across the market-rate portfolio
• Meet targets by negotiating offers with residents, and ability to escalate when appropriate
• Generate renewal offers and riders, including both fair market and those in accordance with Rent Guidelines Board mandates
• Manage reports on current progress via Excel and property management systems
• Prepare bi-weekly meeting agenda and present reports and issues to team leads and asset management
• Follow up with non-responsive residents according to internal timelines
• Manage, prepare, organize and process all incoming and outgoing renewal mailings
• Receive signed renewals and accurately inputs in the database
• Handle apartment transfers, lease assignments, subleases and roommate changes

Minimum Education Requirements:

• High School Diploma or Equivalent

Minimum Years of Experience Required:

• 2+ years of comparable work experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office
• Proficiency with Yardi, DocuSign, and On-Site, Funnel Leasing, preferred
• Knowledge of Rent Stabilization
• Strong negotiating and customer service skills
• Ability to work in a team environment with minimal supervision

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (reports, etc.).

• This role frequently requires the incumbent to grasp, reach objects, climb, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands;
• This role frequently requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways
• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• The role occasionally requires the incumbent to stoop, kneel, crouch, pull, push, lift up to 20 pounds

Work Environment:

This position will be frequently subjected to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may also be frequently subject to hazards including a variety of physical conditions, as well as occasional atmospheric hazards (i.e. conditions that affect the respiratory system such as fumes, odors, dust, mists, gases, or poor ventilation).

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise, atmospheric conditions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility:

• Primary point of customer service for all security related issues with residents
• Responds to all major / minor incidents
• Performs vertical and perimeter patrols
• Monitors all cameras on site.
• Monitors contracted security officer’s performance
• Supervises / work with contracted security officer
• Documents all incidents on security reports
• Sign off on contracted security officers’ reports
• Distributes letters and flyers to residents
• Assists with eviction
• Conducts building inspection and report all violations
• Gathers intelligence for S/D, ASM and local law enforcement
• Assists PD / FD / EMS
• Accounts for all security equipment
• Responds to court for testimony
• Makes proper notification to SD / ASD of all matter of importance
• Monitor and carry department radio
• Maintains security booth and all logs
• Conducts parking lot inspection
• Controls vehicle traffic onto property / record all visitors in logbook

Minimum Experience Required:

• 3 years’ experience in maintenance and/or construction is ideal

Additional Knowledge, Skills and Abilities:

• Must be proficient in MS Word and Excel
• Strong analytical skills.
• Strong attention to detail.
• Some knowledge of CCTV