Apply Here

Areas of Responsibility and Job Requirements

Performs the day-to-day processing of property-related accounts receivable transactions. Supervises & provides training for current and incoming staff.

Responsibilities include, but are not limited to:

• Supervise team of AR Specialists and Coordinators
• Review Specialist and Coordinators work for accuracy
• Handles the posting of resident payments and deposits funds into the bank.
• Posts Section 8 (HAP) check payments into the system and deposit funds into the bank. Post Section 8 (HAP) payments via Wires.
• Review and Sign HAP Contracts
• Process tenants move ins and initial billing.
• Process tenants move out. Performs security deposit refunds, reconciliation, and transfer payments from operating account to security deposit account.
• Analyze and adjust tenant rental ledger and lease charges as needed.
• Upload lease renewals to Subsidy Portals. Post and update lease charges to reflect new subsidy breakdowns and adjust tenant’s ledger accordingly.
• Maintain Scrie/Drie and Public Assistance Program Updates
• Perform monthly analysis of subsidy arrears and work with supervisor for collection process and write offs.
• Handles Customer Service via phones and emails.

Minimum Education Requirements:

• Associate Degree
• LIHTC certification, preferred

Minimum Years of Experience Required:

• 4+ years of comparable experience

Additional Knowledge, Skills and Abilities:

• Knowledge of Excel, MS work and general computer and office skills are required
• Must have excellent organizational and communication skills
• Experience with Yardi or similar industry-related software is preferred
• Bilingual a plus

Competencies/Essential Job Functions:

This position consists mainly of light physical work. The position may require exertion of up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have visual acuity to determine the accuracy and thoroughness of the work assigned or to perform an activity such as: preparing and analyzing data, reviewing data, view computer screens for extended periods of time, extensive reading, etc.

• This role frequently requires the incumbent to grasp, engage in repetitive movements with the wrist, hands, and fingers, typing for extended period of time.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

Work Environment:

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

The Administrative Assistant is the first point of contact for residents and guests visiting our management office and provides administrative support to the various departmental functions occurring within the management office.

Responsibilities include, but are not limited to:

• Superior organizational, interpersonal, and time-management skills, detail-oriented, efficient, multitasker, flexible, and eager to learn.
• Greet residents entering the management office professionally and courteously.
• Provide office support with all day-to-day administrative functions such as answering the phones, resolving resident issues, taking memos, generating and mailing reminder notices and waivers, managing and distributing daily correspondence
• Manage resident requests and all incoming work orders needing repairs, assign and distribute work to the appropriate maintenance staff, schedule inspections, repairs, etc. with residents
• Daily follow-up with residents and vendors to schedule and confirm repair appointments
• Create work orders based on the on-call emergency calls received after hours and on the weekend.
• Daily update, maintains and tracks, and closes out work orders as they are returned by maintenance staff
• Work with the AGM to create and track resident data information consisting of move-ins/outs, re-certifications, etc.
• Schedule recertification appointments, track income documentation, and waivers
• Monitor and manage inventory for supplies, equipment, and appliances.  Ensure that the equipment sign-in/sign-out log is up to date and accurate alert the supervisor and/or management if supplies are running low and provide a weekly list inventory to be ordered.
• Work closely with AGM on violation mitigation repairs
• Coordinate extermination services with the vendor and tenant.
• Other assignments as directed by the supervisor

Minimum Education Requirements:

High School Diploma or equivalency

 Minimum Years of Experience Required:

• 3+ years of comparable administrative work experience
• 2 years in Customer Service focused role, preferred
• 1 year in a Front Desk focused role, preferred

 Additional Knowledge, Skills, and Abilities:

• Experience with Microsoft Word, Excel,
• Proficiency in Site Compli, Happy Co. Yardi, and RentCafe, preferred
• Detail-oriented with the ability to multi-task and maintain organization in a fast-paced environment
• Bilingual in Spanish, preferred

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.
• This role frequently requires the incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; reach, picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• This role occasionally requires the incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walking, and/or moving about on foot to accomplish tasks, particularly for long distances

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Here

Areas of Responsibility and Job Requirements

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

• 2+ years of experience in Property Management Operational role(s) with a college degree -or-
• 3+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of Building Finance and PM-specific Financial Reporting
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Must have project management experience
• Must possess exemplary customer service skills
• Must display ability to complete tasks/projects on-time

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

C+C offers competitive compensation and benefits and tremendous potential with a growing residential real estate developer/builder organization.

C+C is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Here

Areas of Responsibility and Job Requirements

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

Minimum Years of Experience Required:

• 2+ years of experience in Property Management Operational role(s) with a college degree -or-
• 3+ years of experience in direct APM/AGM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of Building Finance and PM-specific Financial Reporting
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Must have project management experience
• Must possess exemplary customer service skills
• Must display ability to complete tasks/projects on-time

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

Work Environment

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM.

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

 Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

 Minimum Years of Experience Required:

• 3+ years of experience in Property Management Operational role(s) with a college degree -or-
• 4+ years of experience in direct APM/AGM role at similar scale/scope properties (without a college degree)

 Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of Building Finance and PM-specific Financial Reporting
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Must have project management experience
• Must possess exemplary customer service skills
• Must display ability to complete tasks/projects on-time

 Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

.Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Responsible for assisting the General Manager (GM) in the oversight of all operational aspects at a particular development/asset. The AGM, will assume partial operational control of the asset in the absence of the GM.

Responsibilities include, but are not limited to:

• Manages the Assistant General Manager (AGM) and other site-specific administrative staff
• Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
• Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
• Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance.
• Oversees payroll and paid time off for site-employees, and monitor staff overtime
• Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
• Oversight and follow-up on all violations issued by City, State and Federal agencies
• Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
• Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
• Oversee implementation and effectuation of all resident A/R collections + legal arrears process
• Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
•  Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
• Actively pursue tenant arrears and initiates non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
• Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Oversees the coordination with Builders on construction and resident relocation, as applicable
• Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
• Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
• Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
• Responsible for enacting and enforcing organizational initiatives/SOPs
• Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
• Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
• Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
• Manages the violation process until completion
• Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
• Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
• Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
• Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.).
• Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
• Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs.
• Manages retail/commercial operations pursuant to the lease agreements
• Manages the unit turnover process – include bid-leveling, estimating, and awarding process
• Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
• Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
• Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
• Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
• Ensure that staff are trained in all required applications and other tools required to perform their duties.  Similarly, confirm that staff understand their roles and responsibilities and that they can achieve desired results.
• Attend Tenant Association meetings as necessary
• Works closely with security team on security-related initiatives

 Minimum Education Requirements:

• Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
• Preferred Certifications: RAM, ARM, AHM, LIHTC and CPM

 Minimum Years of Experience Required:

• 3+ years of experience in Property Management Operational role(s) with a college degree -or-
• 4+ years of experience in direct APM/AGM role at similar scale/scope properties (without a college degree)

 Additional Knowledge, Skills and Abilities:

• Must be proficient in Microsoft Office applications
• Proficiency in Yardi required
• Must have experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of Building Finance and PM-specific Financial Reporting
• Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Must have project management experience
• Must possess exemplary customer service skills
• Must display ability to complete tasks/projects on-time

 Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

• The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound; engage in repetitive movements with the wrist, hands, and fingers by typing, reach, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• This role occasionally requires incumbent to climb, balance, stoop, stand for long periods of time, walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; feel and touch objects with fingers, palm, and hands, lift up to 10 pounds.

.Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Essential duties & responsibilities:

• Greet and acknowledge all residents and announce/sign in all guests and contractors/vendors
• Provide assistance to tenants in the building complex
• Handle general requests from community residents
• Facilities resident maintenance inquiries from residents and guests
• Assist Move in and Move out arrangements with residents
• Establish relationships with residents to tailor services to their individual needs
• Receive, sort and distribute mails and packages
• Efficiently handle large call volume inquiries from tenants/guests
• Assist with administrative duties such as light copying & fax requests and other requests as needed

Job Requirements: 

• Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests.
• Understands customer service.
• Prior experience working in a customer service industry.
• Reliable, highly organized, attention to detail, courteous, friendly, professional and amiable.
• Basic computer skills.

Communicate to management in a in timely manner

The Engineering & Maintenance Manager oversees the buildings maintenance and mechanical systems performance, carrying out all predictive, preventative and corrective maintenance of all building equipment, systems and heating plants.  He/she would manage the overall building maintenance performance process which include and are no limited to, seasonal start-ups, winterization, training, development of standard operating procedures, will provide technical support and deliver result-oriented solutions to the team and company.  He/she would develop and lead a crisis management response team, develop escalation procedures and ensure they align with our organizational plans. He/she would develop and implement the building system and equipment training program.

Essential Job Functions:

• Conducts periodic site visits & inspections to ensure strict adherence to operating performance standards
• Must be able to optimize operation costs, ensuring safety, financial performance and maintain quality of staff work performance.
• Acts as a liaison between asset management, development, pre-construction, and the development teams to ensure all new acquisitions, construction and preservation projects adhere to building performance & compliance standards
• Conduct vulnerability assessments for all operation systems
• 24/7 emergency response to Regionals/GM/PM with regards to mechanical operations
• Reviews quotes and bids with the C+C leadership team on all desired mechanical improvement/replacement work
• Have knowledge of City, State and Federal regulations pertaining to building management.
• Serves as C+C / L+M liaison for PACT site/preservation construction planning & new construction
• Develop operational maintenance plans and provides training to ensure buildings are being properly maintained.
• Involved in the Superintendent and other maintenance personnel hiring process
• Provides maintenance staff training at New Development, Preservation, Fund and Affordable sites (Union/Superb)
• Ensures cost effectiveness of building supplies and equipment/machinery
• Plan follow-up action plan on all site visits
• Oversee the preventative and corrective maintenance of building equipment
• Develop and lead emergency response team across in all portfolios
• Develop a comprehensive plan to respond, address and mitigate portfolio crisis and emergency issues
• Provide assistance to Regional/GM/PM for site mechanical emergencies, new development punch lists,   new development equipment commissioning + capital improvement needs assessments
• Provide solutions and improvement plans for underperforming cash strapped properties
• Develop action plan and maintains key parties informed of milestones and critical property challenges
• Supports various teams and promotes individual staff career development
• Conduct annual janitorial/maintenance staff training program
• Works closely with HR and Property Management team to report and address employee performance issues aligned with the company’s approved policies and procedures
• Mentor, train and promote building staff from within the organization – providing a long-term development + growth structure
• Hosts regular meetings with executive team to discuss plans and address overall property concerns

Job Responsibilities:

• Standard Operating Procedures (SOP’s)

– Prioritize the establishment and documentation of standard operating procedures to streamline project workflows and enhance efficiency.

• Mechanical systems:

– Assist and mentor maintenance staff on key responsibilities from mechanical systems maintenance, conduct regular inspections, develop preventative maintenance on HVAC systems, plumbing, electrical, and other mechanical systems. Troubleshoot and repair mechanical issues in a timely manner. Maintain accurate records of maintenance activities, repairs, replacement and warranties.

• Collaboration with Project Teams:
  – Collaboration across various project teams within the organization to ensure alignment and effective communication.
  – Actively participate in cross-functional team meetings to address project needs and identify opportunities for improvement.
• Service Agreements:
  – Assist in negotiating service agreements for tasks that can be managed internally, ensuring cost-effectiveness and quality or performance and service delivery.
  – Evaluate and offer award recommendations for service providers using a bid leveling format.
• Implementation of Agreements and Procedures:
  – Develop and implement agreements and procedures internally to establish clear guidelines and expectations for project execution.
  – Participate in training sessions to ensure all team members are knowledgeable about new processes and procedures.
• Commissioning Process Support:
  – Support the commissioning process for new building staff, ensuring they are equipped with the necessary resources and knowledge for effective operations.
  – Collaborate with building staff to identify and address any operational challenges that may arise during the transition.
• Coordination of Portfolio-Wide Issues:
  – Coordinate portfolio-wide issues with builders to identify areas for improvement and ensure alignment with project goals.
  – Actively participate in meetings with builders and stakeholders to discuss project progress, challenges, and opportunities for enhancement.

• Training Procedures:

– Develop a maintenance, building system and equipment training process that include maintenance logs, checklists, and seasonal policy reminders.

– Hold semi-annual staff trainings that include, Fire Safety, HVAC (PTAC / Heat Pumps), Boiler Maintenance, BMS systems

– Develop safety training procedures

Minimum Education Requirements:

• High School Diploma required
• Bachelor’s degree preferred;

Minimum Experience Required:

• 5+years of experience as a Project Manager, Superintendent, Engineer or Director of Operations

Additional Knowledge, Skills and Abilities:

• Effective oral and written communication skills
• Ability to manage multiple deadlines and projects; prioritizes and plans work activities
• Mechanical systems knowledge
• New Development, Construction, Project Management experience
• Working knowledge of local, city, OSHA and state agency process and procedures
• Excellent leadership, ability to train
• Strategic thinking, honesty, and ethics in business dealings
• Must have computer skills – Microsoft Office – Word, Excel, Outlook, OneDrive, SharePoint

Areas of Responsibility and Job Requirements:

Oversees Compliance Specialists. Leads and directs the work of others to ensure compliance needs are met. In addition, has a portfolio of their own units to complete recertifications and the list of other items under the compliance Specialist. When applicable, ensure compliance with all Public Housing Authority’s (PHA) regulatory and leasing requirements for a Section 8 Project Based Voucher (PBV) property.

Responsibilities include, but are not limited to:

• Directly supervise Compliance Specialists.
• Ensure appropriate leases are signed by residents.
• Submit leases online to PHA in a timely manner.
• Ensure lease charge adjustments are updated based on PHA rent determination.
• Complete and submit monthly reporting required by senior management and the PHA.
• Maintain property vacancy list and PHA provided applicant waiting list.
• Prequalify income & screening of applicant referrals for unit vacancies.
• Track and maintain all transfer inquiries and work with PHA on processing requests.
• Handle the collection of rent payments and security deposits.
• Assist residents with annual and interim recertification requests to PHA.
• Performs additional duties as assigned/needed.

Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred.

Minimum Years of Experience Required:

• 5+ years’ management experience in affordable multi-family leasing or compliance in affordable housing with recertification experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required, and experience with entering lease charges
• Blended Section 8 &Tax Credit Certification, required
• General knowledge of property management department functions such as: A/P and A/R, various housing subsidies, rent stabilization, leases, site marketing, and unit leasing, required
• Knowledge of Section 8 rent determination.
• Experience in supervising staff, preferred
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual, Spanish is a plus.

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds.

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Ensure compliance with all regulatory requirements for a mix of sites that include both Section 8 and LIHTC units and/or Public Housing Authority’s (PHA) regulatory and leasing requirements for a Section 8 Project Based Voucher (PBV) property, if applicable.

 Responsibilities include, but are not limited to: 

• Completes Project Based Section 8 recertifications (and LIHTC recertifications if blended site)
• Complies with all EIV requirements (i.e. – have WASS ID, take EIV security awareness test annually, run EIV Reports, etc.)
• Prepares and send reminder notices to the residents at 120, 90, 60, and 30 days
• Commences holdover for Failure to Recertify by 2nd day of effective month
• Prepares for tenant file reviews with investors, syndicators, and monitoring agencies audits
• Assists in response to investor, syndicator, HUD, PBCAs and monitoring agency audits
• Completes monthly, quarterly, and/or annual reporting
• Tracks audits, reporting recertifications, etc.
• Prepare and ensure leases are signed by residents in PHA or section 8 PBV specific properties
• Submit leases online to PHA in a timely manner, if applicable
• Enter lease charge adjustments based on PHA rent determination, if applicable
• Outreach and assist residents with annual and interim recertification requests to PHA when applicable.
• Assist residents with any additional requests required by the PHA.
• Prequalify income & screening of applicant referrals for unit vacancies
• Handle all transfer-inquiries and work with respective agencies on processing requests.
• Meets with residents as needed
• Performs additional duties as assigned/needed.

 Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred

 Minimum Years of Experience Required:

• 2-3+ years’ experience in affordable housing with recertification experience or affordable multi-family leasing or compliance.

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required
• Section 8 or Tax Credit Certification, required
• Knowledge of Section 8 rent determination.
• Experience with Yardi and entering lease charges.
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual, Spanish is a plus.

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds. 

Work Environment:

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Ensure compliance with all regulatory requirements for a Mitchell Lama, Section 8 PBV and the Public Housing Authority’s (PHA) regulations as it pertains to leasing, tracking, and reporting.

The ideal candidate will be an independent worker, take initiative, detail-oriented, a good multi-tasker, have good customer service skills, great communication skills both verbal and written and maintain a professional demeanor. 

Responsibilities include, but are not limited to:

• Prequalify income & screening of applicants for unit vacancies.
• Submit applicant documentation to monitoring agency and subsidy agency to qualify applicants.
• Maintain property waiting list and transfer list.
• Track and maintain all transfer inquiries and work with PHA on processing requests.
• Ensure appropriate leases are signed by residents.
• Submit leases and income affidavits online to PHA in a timely manner.
• Complete and submit monthly reporting required by senior management and the PHA.
• Handle the collection of rent payments and security deposits.
• Assist residents with annual and interim recertification requests to PHA.
• Performs additional duties as assigned/needed 

Minimum Education Requirements:

• High School Diploma or equivalent
• Bachelor’s degree, preferred

Minimum Years of Experience Required:

• 2-3+ years’ experience in affordable housing with recertification experience or affordable multi-family leasing or compliance.

Additional Knowledge, Skills and Abilities:

• Knowledge of Mitchell Lama and Section 8 Project Based Voucher (PBV)
• Bilingual in Spanish is a plus (ability to read, write, and speak)
• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable, required
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Must be a self-starting, organized individual and possess the ability to perform in a busy, changing, multi-tasking work environment.

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds. 

Work Environment

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements:

Assist the compliance team and ensure compliance with all regulatory requirements for sites with recertification waivers and may also include full recertification.

Responsibilities include, but are not limited to:

• Complete annual LIHTC recertifications for properties with waivers and self-certifications within their portfolio.
• Prepare and send reminder notices to the residents at 120, 90, 60, and 30 days
• Commence holdover for Failure to Recertify by 2nd day of effective month
• Ensures waiver is completed in it’s entirety before filed away in folder
• All recertifications are entered into Yardi and date completed once complete
• Prepare for tenant file reviews with investors, syndicators, and monitoring agencies
• Assist in response to investor, syndicator, and monitoring agency audits
• Complete monthly, quarterly, and/or annual reporting.
• Track audits, reporting, and recertifications, etc.
• Meet with residents as needed
• Perform additional duties as assigned/needed.

Minimum Education Requirements:

• High School Diploma or Equivalent is required.

Minimum Years of Experience Required:

• 1+ years’ of work experience

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable is required
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual is a plus (Spanish)

Competencies/Essential Job Functions:

This position consists mainly of light physical work. The position may require exertion of up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role occasionally requires incumbent to balance, stoop, kneel, crouch, reach, stand for long periods of time, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds
• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.
• This role frequently requires incumbent to talk engage in repetitive movements with the wrist, hands, and fingers, typing for extended period of time.
• This role occasionally requires incumbent to climb, walk from one site to another.

Work Environment:

This position will be frequently subjected to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Ensure compliance with all regulatory requirements for a mix of sites that include both full recertifications and recertification waivers.

Responsibilities include, but are not limited to:

• Complete full annual LIHTC recertifications for properties within their portfolio.
• Complete full annual HOME recertifications for properties with HOME and LIHTC recert waivers within their portfolio
• Prepare and send reminder notices to the residents at 120, 90, 60, and 30 days
• Commence holdover for Failure to Recertify by 2nd day of effective month
• Each completed annual recertification has TIC and all forms are completed in its entirety before filed away in folder
• All recertifications are entered into Yardi and date completed once complete
• Prepare for tenant file reviews with investors, syndicators, and monitoring agencies
• Assist in response to investor, syndicator, and monitoring agency audits
• Complete monthly, quarterly, and/or annual reporting.
• Track audits, reporting, and recertifications, etc.
• Meet with residents as needed
• Perform additional duties as assigned/needed

Minimum Education Requirements:

• High School Diploma or Equivalent is required.

Minimum Years of Experience Required:

• 3+ years’ experience in affordable housing needed

Additional Knowledge, Skills and Abilities:

• Proficiency in computer applications including Microsoft Office MS Excel, required
• Proficiency in Yardi Affordable is required
• Tax Credit Certification is required
• Strong organizational skills with high attention to detail
• Must have excellent communication skills
• Bilingual is a plus (Spanish)

Competencies/Essential Job Functions:

This position consists mainly of sedentary work. The position may require exertion of up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The role involves sitting most of the time.

The incumbent is required to have close visual acuity to perform activities such as: viewing a computer; extensive reading and visual inspection involving small defects.  The incumbent is also required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• This role frequently requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• This role occasionally requires incumbent to climb, balance, stoop, kneel, crouch, crawling, reach, stand for long periods of time, walk, push, pull, feel and touch objects with fingers, palm, and hands and to lift up to 10 pounds.

Work Environment

The incumbent may occasionally be subject to environmental conditions (protection from weather conditions, but not necessarily from temperature changes.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise or vibration.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility and Job Requirements

Provides support and referral services to “at risk” population in subsidized multifamily properties. These services promote and enable independent living and aging in place to prevent premature or unnecessary institutionalization. Comply with HUD regulations.

Responsibilities include, but are not limited to:

• Provides general case management and referral services
• Attends weekly and monthly case management meetings as assigned
• Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
• Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintains current and consistent service delivery notes
• Refers and links residents to desired or required supportive services in the general community
• Educates residents on service availability, application procedures, job training, etc.  Advocate for residents in these areas
• Monitors and report ongoing services from community agencies as assigned
• Helps resident build networks with other residents, family, and community
• Provides training to residents regarding tenant rights and obligations
• Consults and works with tenant associations in identifying residents’ needs, advocacy efforts while developing educational and wellness programs.
• Provides support and crisis intervention
• Keeps internal and external customers informed while following up on issues to completion.
• Manages and prioritize special projects while meeting deadlines
• Answers telephone, inquiries, and any questions that pertain to property and set appointments.
• Meets with agencies and other resources
• Completes resident folders as required
• Completes regular and special reports and duties as directed
• Assist other members of the property team as directed or needed.
• Responsible for properties of < 2,000 units

Minimum Education Requirements:

• Associate degree in Social Work or Bachelor’s Degree, preferred

Minimum Years of Experience Required:

• 2+ years within the social service field

Additional Knowledge, Skills and Abilities:

• Proficiency in MS Office Suite including Word, Excel, and Outlook.
• Maintain 36 hours of training hours per year as required by HUD sponsored associations
• Ability to communicate effectively (expression or exchanging ideas by means of the spoken or written word)
• Able to speak Spanish a plus (Bilingual)
• Verifiable experience in direct social service delivery working with elderly people or persons with disabilities
• Demonstrated experience with crisis intervention
• Positive outgoing attitude and excellent customer service skills
• Ability to keep accurate records
• Proficient listener with excellent interpersonal skills, including tact, diplomacy, and a courteous, professional manner
• Strong analytical, organizational problem solving and negotiation skills
• Highly organized, patient, thorough, demonstrate a committed work ethic, and eager to work as part of a team
• Ability to work independently and as part of a team with limited supervision
• Demonstrated working knowledge of supportive services and resources, geriatric support, and assistance programs
• Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the public

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., security guard, inspections, reports, etc.).

• This role frequently requires the incumbent to reach objects, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• The role occasionally requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; expected to climb, stoop, push, pull, grasp, lift up to 50 pounds

Work Environment:

This position will be occasionally subject to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.

Areas of Responsibility:

• Primary point of customer service for all security related issues with residents
• Responds to all major / minor incidents
• Performs vertical and perimeter patrols
• Monitors all cameras on site.
• Monitors contracted security officer’s performance
• Supervises / work with contracted security officer
• Documents all incidents on security reports
• Sign off on contracted security officers’ reports
• Distributes letters and flyers to residents
• Assists with eviction
• Conducts building inspection and report all violations
• Gathers intelligence for S/D, ASM and local law enforcement
• Assists PD / FD / EMS
• Accounts for all security equipment
• Responds to court for testimony
• Makes proper notification to SD / ASD of all matter of importance
• Monitor and carry department radio
• Maintains security booth and all logs
• Conducts parking lot inspection
• Controls vehicle traffic onto property / record all visitors in logbook

Minimum Experience Required:

• 3 years’ experience in maintenance and/or construction is ideal

Additional Knowledge, Skills and Abilities:

• Must be proficient in MS Word and Excel
• Strong analytical skills.
• Strong attention to detail.
• Some knowledge of CCTV